Membership Coordinator

American Institute of Aeronautics and Astronautics • Reston, VA

19h • Hybrid

About The Position

AIAA is seeking a Membership Coordinator to support and strengthen the member experience through customer service across our global community. This is an exciting opportunity for a customer-focused and detail-oriented professional who enjoys building relationships, improving processes, and helping members stay connected to the aerospace industry. Reporting to the Director, Membership, this role plays an important part in delivering a positive member experience through responsive service, accurate reporting, and effective membership engagement initiatives.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• At least 1–2 years of relevant professional work experience, association experience preferred but not necessary
• Excellent written and verbal communication skills
• Strong customer service and interpersonal abilities
• Exceptional attention to detail and accuracy in data entry and record management
• Ability to manage multiple priorities and work independently with minimal direction
• Strong collaboration and teamwork skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

• Experience with Association Management Systems (AMS) preferred
• Familiarity with community software platforms

Responsibilities

• Provide exceptional customer service by responding to member inquiries via phone, email, and mail
• Process membership joins, renewals, upgrades, and status changes accurately and efficiently
• Coordinate member anniversary and recognition programs
• Generate and track monthly membership Key Indicators and identify membership trends
• Coordinate monthly membership renewal process, including invoice generation and mail house coordination
• Maintain and update member records, including merging duplicate records and processing membership transitions
• Assist with onboarding outreach for Young Professional members and follow-up communications with lapsed members
• Help improve member resources by updating FAQs and developing standard operating procedures (SOPs)
• Provide feedback on the member experience across AIAA platforms, events, and digital tools
• Support membership recruitment and retention campaigns in collaboration with internal teams
• Contribute to a collaborative team environment and assist with additional projects as needed

Benefits

• Comprehensive healthcare coverage (medical (PPO and HSA plans), dental, and vision)
• Generous paid time off, including vacation, sick leave, holidays, parental leave, and bereavement
• 403(b) retirement plan with up to 5% company match
• Short-term & long-term disability coverage
• Education benefits and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level