Membership Coordinator - Owner Relations

Pyramid Global Hospitality•Captiva, FL

1d•Onsite

About The Position

The Membership Coordinator serves as administrative and guest service support for the Owner Relations team, overseeing the day-to-day administration of Club Captiva membership programs. This role is responsible for delivering exceptional service to members, homeowners, and prospective members while ensuring accurate membership records, timely communication, and seamless coordination of membership benefits and resort experiences. The ideal candidate is highly organized, relationship-focused, and passionate about creating memorable experiences. They enjoy building connections with people, possess exceptional attention to detail, and thrive in a fast-paced luxury resort environment.

Requirements

Associate's degree preferred; equivalent experience considered.
Valid Drivers License Required
Minimum 2 years of customer service, hospitality, membership services, owner relations, or administrative experience.
Luxury resort, club, HOA, or hospitality experience preferred.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
High level of professionalism and discretion with confidential information.
Proficient with Microsoft Office Suite and database/property management software.
Ability to learn membership management systems and resort technology platforms.
Exceptional interpersonal and relationship-building skills.
Highly organized with excellent attention to detail.
Strong problem-solving and critical-thinking abilities.
Ability to prioritize multiple projects while meeting deadlines.
Professional phone etiquette and customer service skills.
Ability to work independently while contributing to a collaborative team environment.
Positive, energetic, and guest-focused attitude.
Ability to sit, stand, and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to use standard office equipment, including computers, phones, and printers.
Occasionally assist with resort events requiring extended standing or walking.

Responsibilities

Manage the daily administration of Club Captiva memberships.
Process new memberships, renewals, and cancellations.
Maintain accurate membership records, databases, and documentation.
Ensure all member information remains current within resort systems.
Prepare membership agreements, correspondence, reports, and other documentation.
Serve as a primary point of contact for Club Captiva members, program owners and timeshare owners.
Respond promptly to phone calls, emails, and in-person inquiries regarding membership benefits, policies, events, and services.
Build strong relationships through personalized, professional, and friendly service.
Resolve member concerns efficiently while maintaining a positive guest experience.
Coordinate membership communications, newsletters, promotional materials, and updates.
Assist in planning and executing member-exclusive events, social gatherings, and resort experiences.
Coordinate reservations and special requests associated with membership benefits.
Collaborate with resort departments to ensure Club Captiva member benefits are delivered consistently.
Prepare reports related to membership activity, renewals, utilization, and program performance.
Monitor membership billing, payments, and account status in coordination with Accounting.
Maintain organized files and confidential member records.
Order membership materials, welcome packets, and promotional items as needed.
Partner closely with Front Office, Recreation, Food & Beverage, Retail, Marina, Golf, and other resort departments to ensure exceptional member experiences.
Communicate upcoming member events, VIP arrivals, and special requests to operational teams.
Assist with special projects and departmental initiatives supporting Owner Relations.
Deliver warm, personalized service that reflects the South Seas hospitality culture.
Anticipate member needs and proactively provide solutions.
Foster long-term relationships that encourage member engagement and loyalty.
Represent South Seas with professionalism, positivity, and enthusiasm in every interaction.