Membership Consultant (Healthcare Sales) - Jacksonville

ArchWell Health•Jacksonville, FL

About The Position

ArchWell Health is an innovative healthcare provider serving seniors through accessible neighborhood clinics and a wellness-focused community. Membership Consultants grow the patient base by helping seniors access medical care, regardless of economic means. This outside healthcare sales role combines business-to-consumer and business-to-business sales with community engagement, problem solving, and organizational skills. Consultants represent ArchWell Health in the local community, build referral partnerships, coordinate enrollment, and support patients through and beyond their first appointment. Prior Medicare Advantage sales or experience working with seniors is helpful but not required. Travel outside the local market is very limited, under 10%.

Requirements

High school diploma or GED.
At least 1 year of sales or community relations experience.
Valid driver's license.

Nice To Haves

Bachelor's degree.
2 or more years of sales or community relations experience.
Experience with a health plan, FMO/benefits broker, or healthcare provider.
Experience working with or selling to seniors or medically underserved communities.
Experience in Medicare Advantage sales or working with seniors.

Responsibilities

Drive year-round new-patient enrollment by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
Meet with seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health's mission and value proposition.
Plan, coordinate, and execute local community and clinic events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to encourage referrals to ArchWell Health.
Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health promptly.
Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
Provide a monthly activity calendar showing community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.