Membership Concierge
About The Position
The Membership Concierge I delivers high-quality customer service to members and guests as the first point of contact at Life Time. The role helps visitors feel welcomed and valued, builds value-based relationships to increase member loyalty, and assists members in meeting their healthy way of life goals. The position offers a fun and healthy work environment. The Membership Concierge handles incoming calls, keeps informed about club programming, events, pricing, and policies, and helps members with transactions and general account changes. The role requires a minimum of 15 hours of work per week and completion of Concierge Certification upon hire.
Requirements
- At least 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Work a minimum of 15 hours per week.
- Commitment to serving others.
- Effective communication skills, including good verbal communication.
- Passion for living a healthy way of life.
- Ability to multitask and deliver high-quality customer service in a fast-paced environment.
- Ability to stand for 4 hours at a time.
Nice To Haves
- High school graduate or equivalent preferred.
Responsibilities
- Serve as the first point of contact for members and guests.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain updated knowledge of club programming, events, pricing, and policies to educate members and guests.
- Build relationships with members and guests using a hospitality mindset and create extraordinary experiences.
- Assist members with transactions and general account changes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
