Membership Concierge

Life Time Inc.•Bloomingdale, IL

54d•$15 - $18

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests, serving as their first point of contact and helping them feel welcomed and valued. The role builds value-based relationships to increase member loyalty and support members in meeting their healthy way of life goals. It offers a fun and healthy work environment. The position is hourly, with wages starting at $15.00 and reaching up to $18.00 based on experience and qualifications. Team members receive a subsidized membership, discounts on Life Time products and services, a 401(k) plan with a company discretionary match for those age 21 and older, training and professional development, and paid sick leave where required by law. Full-time team members are eligible for additional benefits, including medical, dental, vision, and prescription drug coverage; short- and long-term disability insurance; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off; and a deferred compensation plan if they meet the required income threshold.

Requirements

At least 6 months of service or reception experience.
Complete Concierge Certification upon hire.
Work a minimum of 15 hours per week.
Commitment to serving others.
Effective communication skills, including good verbal communication.
Passion for living a healthy way of life.
Ability to multitask and deliver high-quality customer service in a fast-paced environment.
Ability to stand for 4 hours at a time.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Serve as the first point of contact for members and guests.
Receive and facilitate incoming phone calls from members and guests.
Maintain up-to-date knowledge of club programming, events, pricing, and policies to educate members and guests appropriately.
Use a hospitality mindset to build relationships and create extraordinary experiences for members and guests.
Assist members with transactions and general account changes.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
For eligible full-time team members: medical, dental, vision, and prescription drug coverage.
For eligible full-time team members: short-term and long-term disability insurance.
For eligible full-time team members: life insurance.
For eligible full-time team members: pre-tax flexible spending and dependent care plans.
For eligible full-time team members: parental leave and adoption assistance.
For eligible full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
For eligible full-time team members meeting the required income threshold: deferred compensation plan.