Membership Concierge

Life Time • Charlotte, NC

11d

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests as their first point of contact. The role helps visitors feel welcomed and valued, builds relationships that support member loyalty, and assists members in meeting their healthy way of life goals. The position operates in a fun and healthy work environment.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and deliver high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent preferred.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
• Assist members with transactions and general account changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed