Membership Concierge

Life Time•Princeton, FL

26d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will develop your skills and professional network through self-directed progression through hospitality certification levels and create a customized succession plan to pursue your professional goals.

Requirements

High school graduate or equivalent.
At least 1–2 years of customer service or sales experience.
Complete Retention Specialist Certification within 60 days of hire.
Ability to multitask and provide high-quality customer service and service recovery.
Effective verbal communication skills.
Comfort working in a fast-paced environment.
Ability to stand for four hours at a time.
Friendly and outgoing demeanor.
Passion for serving others.

Nice To Haves

Bachelor’s degree in Hospitality.

Responsibilities

Serve as the first point of contact for members and guests entering the resort.
Build relationships with members and guests by demonstrating a hospitality mindset and regularly creating extraordinary experiences.
Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
Act as a key point of contact for new membership sales and member-retention interactions.
Resolve member questions and concerns using appropriate problem-solving and service-recovery tools and resources.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
Full-time team members are eligible for short-term and long-term disability insurance.
Full-time team members are eligible for life insurance.
Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
Full-time team members are eligible for parental leave and adoption assistance.
Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.