Membership Concierge (Opener M-F)
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. The position serves as the first point of contact for members and guests entering the resort, builds relationships and creates extraordinary experiences, and supports member engagement and acquisition through inbound calls and outbound outreach. It also involves educating members and guests about club programming, events, pricing, and policies; assisting with account maintenance and processing program, service, and product payments; supporting membership sales and retention; and resolving questions and concerns through problem solving and service recovery.
Requirements
- High school graduate or equivalent.
- At least 1–2 years of experience in customer service or sales.
- Skilled at multitasking and delivering high-quality customer service and service recovery.
- Effective verbal communication skills.
- Comfortable working in a fast-paced environment.
- Able to stand for 4 hours at a time.
- Friendly and outgoing demeanor.
- Complete Retention Specialist Certification within 60 days of hire.
- Passion for serving others.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serve as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
- Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain current knowledge of club programming, events, pricing, and policies and educate members and guests.
- Assist with account maintenance, member requests, changes, and transactions, including payments for programs, services, and products.
- Act as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
