Membership Concierge (Opener)
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. This role serves as the first point of contact for members and guests entering the resort, builds relationships and creates extraordinary experiences, and supports engagement and acquisition through inbound calls and outbound outreach. The Membership Concierge maintains knowledge of club programming, events, pricing, and policies; assists with account maintenance and transactions; supports new membership sales and member retention; and addresses questions and concerns through problem solving and service recovery.
Requirements
- High school graduate or equivalent.
- At least 1–2 years of experience in customer service or sales.
- Skilled at multitasking, delivering high-quality customer service and service recovery, and communicating verbally.
- Comfortable working in a fast-paced environment.
- Able to stand for four hours at a time.
- Friendly and outgoing demeanor.
- Passion for serving others.
- Effective communication skills.
- Complete the Retention Specialist Certification within 60 days of hire.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serve as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests and regularly create extraordinary experiences through a hospitality mindset.
- Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
- Assist with account maintenance, member requests and changes, and transactions, including payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
- Progress through hospitality certification levels and create a customized succession plan to support professional goals.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Short-term and long-term disability insurance for full-time team members.
- Life insurance for full-time team members.
- Pre-tax flexible spending and dependent care plans for full-time team members.
- Parental leave and adoption assistance for full-time team members.
- Paid time off for full-time team members, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Deferred compensation plan for full-time team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
