Membership Concierge

Davis & Green Electrical • Richmond, VA

33d • $20 - $25

About The Position

Davis & Green is hiring a Membership Concierge to manage the member experience for its Bundle Buddy program. The role ensures members receive their promised tune-ups, safety and comfort checks, priority service, and other membership benefits without needing to contact the company first. The Membership Concierge welcomes new members, serves as their main point of contact, schedules included services, maintains accurate membership records, and manages member outreach and billing follow-up.

Davis & Green is a family-owned home services company serving Richmond since 1984, providing electrical, plumbing, heating and air, generator, and handyman services. The company emphasizes teamwork, accountability, strong relationships, quality work, and exceptional service, and seeks someone who takes pride in their work, supports the team, and wants to grow.

Requirements

• At least 2 years of experience in customer service, inside sales, or a call center.
• A warm phone manner and the ability to explain information plainly without being pushy.
• Enjoys keeping lists organized and tidy.

Nice To Haves

• Home services experience.
• Experience with ServiceTitan or similar software.

Responsibilities

• Call and welcome each new member within one business day, explain membership benefits, and book their first visits.
• Answer the dedicated member line, resolve questions, and involve managers when needed.
• Schedule included HVAC tune-ups, electrical safety checks, plumbing comfort checks, and Backup Buddy generator tune-ups.
• Maintain accurate, current recurring-service records in ServiceTitan, including dates and systems, and prevent stale or duplicate records.
• Create and work outbound call, text, and email lists for services due, renewals, failed payments, and past members until they are cleared.
• Track new members, scheduled visits, renewals, and expirations weekly.
• Contact members when services are due and schedule visits within the appropriate season.
• Explain monthly and annual billing options, remind members before renewal, and address failed payments.
• Keep membership records accurate so applicable perks, including priority scheduling, savings, reduced dispatch fees, and the warranty, are applied.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid holidays
• Paid vacation
• Opportunities for growth

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed