Membership Concierge

Life Time Inc. • Cinco Ranch, TX

6d

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests as their first point of contact. The role helps ensure visitors feel welcomed and valued, builds value-based relationships that increase member loyalty, and supports members in meeting their healthy way of life goals. The position offers a fun and healthy work environment.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and deliver high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
• Assist members with transactions and general account changes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed