Membership Concierge Manager
About The Position
The Membership Concierge Leader leads the Membership Concierge Team to deliver an excellent experience for members and guests, aligned with Life Time’s premium brand. The role builds a culture of excellent guest experiences, effective service execution, and member retention. It develops value-based relationships that connect members and guests with programs and services supporting their healthy-lifestyle goals. Serving as the right hand to the Club General Manager, this position connects departments to support seamless operations, partnership, and member engagement. The role calls for strong leadership and communication, a commitment to enhancing the member experience, and an ambition to develop professionally and advance into a General Manager role.
Requirements
- High School Diploma or equivalent.
- At least 3 years of managerial experience.
- At least 3 years of customer service experience.
- At least 3 years of sales experience.
- At least 3 years of experience achieving budget goals.
- High level of skill in written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team building, and sales.
- CPR/AED certification required within 30 days of hire.
Nice To Haves
- Bachelor’s or Associate’s degree.
- Hospitality management or similar degree or certification.
- Fitness-related experience, including personal training or Group Fitness certification.
- Superior time management skills.
- Ability to prioritize tasks.
- Ability to adapt to change and innovation.
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite.
Responsibilities
- Regularly participate in Life Time classes, activities, events, and programming.
- Embody the Life Time brand commitment to a healthy lifestyle professionally and personally.
- Lead in zone by exemplifying service excellence and acting as a member connectivity specialist.
- Encourage team members to exceed expectations and pursue higher performance.
- Onboard and certify team members, casting to perfection and certifying to exhaustion.
- Provide guidance, assistance, coaching, and feedback to enhance member engagement.
- Manage schedules and zone rotations to support optimal performance and efficiency.
- Execute business protocols for new member acquisition, existing member retention, and new member connectivity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
