Membership and Philanthropic Coordinator

Naples Botanical Garden Inc•Naples, FL

2d•Onsite

About The Position

Naples Botanical Garden is seeking a Membership and Philanthropic Coordinator to support the daily operations of the Garden's membership program and deliver an exceptional Member experience. This role involves coordinating membership communications, fulfillment, data management, and operational processes to drive membership growth, retention, and engagement. Additionally, the coordinator will serve as the primary point person for Member and donor engagement activities, collaborating with colleagues to plan and execute events, manage registrations, and ensure a high-quality experience that reflects the Garden's standards of hospitality. The position requires strong organizational skills, attention to detail, and excellent customer service to foster lasting relationships that support the Garden's mission and philanthropic goals.

Requirements

Associate’s degree required; bachelor’s degree preferred; or 3–5 years of equivalent work experience.
Passion for providing exceptional hospitality and relationship-based customer service.
Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail.
Comfortable learning new technology platforms and adapting to changing priorities.
Proficiency in Microsoft Office, especially Excel for data analysis and Word/Outlook for mail merges.
Excellent verbal and written communication skills, with the ability to listen, clarify, and respond effectively.
Strong customer service skills, including the ability to handle difficult situations with tact, respond promptly, and meet commitments.
Professional personal presentation.
Maintain confidentiality, listen respectfully, and remain composed under pressure.
Consistent attendance and punctuality, with coverage arranged during absences.
Follow instructions, respond to management direction, take responsibility for actions, and complete tasks on time or communicate an alternate plan.
Strong organizational and planning skills; uses time effectively.
Demonstrates initiative, reliability, and the ability to manage multiple tasks.
A pre-employment background check is required.

Nice To Haves

Nonprofit experience preferred.
At least 1 year of Raiser’s Edge database entry or management experience preferred.
Experience with Monday.com, Cuseum, TripleSeat, or ACME Ticketing is a plus.

Responsibilities

Deliver a responsive, professional, and welcoming experience for Members, donors, and prospective Members through phone, email, support tickets, and in-person interactions, documenting all constituent interactions accurately within Raiser’s Edge NXT.
Manage and prioritize the Membership inbox, ensuring timely, accurate, and courteous responses.
Prepare Member correspondence as needed, using the Garden’s standard response templates when appropriate.
Create general and Member email lists for Marketing & Communications, Outlook mail merges, and Raiser’s Edge NXT.
Create and distribute physical and digital membership cards.
Support a visible membership presence in the Garden as needed and directed.
Support the achievement of annual membership revenue, retention, acquisition, and engagement goals through accurate execution of membership initiatives and close collaboration with internal teams.
Coordinate monthly membership renewal production by preparing data files, print materials, and digital assets while ensuring quality control throughout the renewal process.
Coordinate the Garden’s employee complimentary membership program.
Fulfill Gift of Membership certificate requests, including processing donation requests from Community Relations and other departments. Create gift memberships in Raiser’s Edge NXT when certificates are redeemed.
Serve as the primary Membership representative for cross-departmental planning of Member and donor engagement events, ensuring a consistently exceptional Member experience while coordinating logistics and representing Membership during Production Team meetings.
Record Member event RSVPs accurately in Raiser’s Edge NXT, including entries from ACME point-of-sale reports, and send registrants any necessary follow-up details.
Support Garden-wide events, exhibitions, fundraising activities, and special initiatives that strengthen Member engagement and philanthropic relationships.
Perform other duties as assigned.