Membership and Communications Specialist

Civica Associations Conferences & Exhibitions•Centennial, CO

2d•$50,000 - $60,000

About The Position

Civica Management, a fast-paced association management company serving national and state-level nonprofit organizations, is seeking a detail-oriented, service-driven Membership and Communications Specialist. The specialist serves as the primary membership point of contact for 2–3 association clients and delivers member service while supporting recruitment and retention strategies, managing member databases, and assisting with website and communications efforts. This mid-level role requires working effectively in a multi-client environment, meeting deadlines, and collaborating with a team. A growth path to Senior Membership and Communications Specialist is available based on performance and tenure.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
2–4 years of experience in membership management, customer service, or nonprofit administration.
Strong written and verbal communication skills.
Excellent attention to detail, organizational skills, and time management skills.
Experience with membership databases and digital platforms.
Ability to manage multiple client projects and meet competing deadlines.
Ability to work independently and as part of a team.

Nice To Haves

Experience working with volunteers or committees.

Responsibilities

Respond to member and prospective member inquiries by phone, email, and ZenDesk, and provide accurate information about membership benefits, programs, and services.
Process new member applications and renewals in web-based management systems.
Collaborate with volunteer leaders and Executive Directors to review and update membership workflows and automated communications.
Assemble and distribute welcome kits and manage member onboarding tasks.
Coordinate with the finance team to ensure membership payments are recorded accurately.
Present membership reports and insights to committees as needed.
Maintain accurate member and non-member records.
Perform data clean-up, imports and exports, formatting, and quality assurance testing in association management systems.
Partner with membership committees to promote engagement campaigns and retention efforts.
Develop and implement membership outreach and enrollment drives.
Recommend and apply best practices in recruitment and member experience strategies.
Collaborate with Executive Directors and volunteer leaders to update websites with membership, event, and program information.
Post and maintain website content using WordPress or other content management system tools as needed.