Member Team Lead
About The Position
The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve complaints according to company guidelines, ensures policy compliance, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; meeting membership goals; and promoting Sam's Club products and services. It provides and ensures member service, including helping members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and receive club pickup orders. The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash discrepancies, and maintains the confidentiality and accuracy of financial and personal information. The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvements. It demonstrates and supports compliance with company policies, ethics, and integrity standards; leads and participates in teams; coordinates work assignments; and supports others through change. The position is expected to model the company's stated values, build relationships, mentor and develop others, serve members, use reliable information in decision-making, and pursue continuous improvement. The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The primary location is 465 Goodman Rd E, Southaven, MS 38671-9525.
Requirements
- At least 6 months of retail experience, including operating front-end equipment such as a cash register.
- At least 6 months of customer service experience.
- Must be 18 years of age or older.
Nice To Haves
- Experience leading a front-end team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.
Responsibilities
- Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
- Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Provide membership information, process memberships, upgrades, and credit accounts, encourage renewals, participate in sales and marketing events, maintain required documentation, and work toward membership goals.
- Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, support use of self-service technology, assist with transactions, and ensure club pickup orders are filled.
- Oversee the assigned area, handle claims and returns, organize merchandise, identify shrink and damage, maintain cart and flatbed availability, assist members with transporting items, and maintain parking lot cleanliness.
- Complete accounting records, files, transactions, and required documentation; support register operations; prepare deposits and Cash Fund Transfers; investigate overages and shortages; and protect the confidentiality and accuracy of information.
- Develop, communicate, and implement processes and practices to meet business needs, collaborate with stakeholders, monitor results, and identify improvement opportunities.
- Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical and compliance issues.
- Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting work quality and timelines.
- Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and help associates adapt to change.
- Serve customers and members, make informed decisions, and pursue continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education program, including tuition, books, and fees for eligible programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
