Member Team Lead-5

Walmart•Shakopee, MN

9d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, and provides direction on member-service approaches. It supports resolution of member complaints according to company guidelines and compliance with company policies. The position also supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports current and prospective members by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and maintaining required marketing documentation. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The position also completes accounting records and transactions, provides register funds, prepares and oversees deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects confidential financial and personal information. The role develops and implements processes with managers, coworkers, customers, and other business partners; monitors results and identifies improvements; and demonstrates compliance with company policies, procedures, ethics, and integrity standards. It leads and participates in teams, coordinates assignments, supports work quality and timelines, and helps others adapt to change. The position is expected to embody the stated values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance on member service.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and support to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
Complete and maintain marketing recaps and other required documentation, work toward membership goals, and promote Sam's Club products and services.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and guide members in using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; provide funds for register operations; and create and interpret financial analysis reports.
Assist with accounting-related investigations, prepare daily deposits, oversee Cash Fund Transfers, and investigate cash register and accounting-office overages and shortages.
Maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor progress and results and identify improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethics and integrity standards; assist management with addressing ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, supporting timelines and work quality, and helping others adapt to change.
Build trusting relationships, communicate positively, mentor and develop others, and recognize others' contributions.
Serve customers and members, make decisions using reliable information, and balance priorities while considering the effect of one's work on the team.
Pursue continuous improvement, learn new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.