Member Team Lead

Walmart • Mount Pleasant, MI

15d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service approaches, helps resolve member complaints, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, prepares and interprets financial reports, and safeguards confidential financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. It promotes compliance with company policies and ethical standards, participates in teams and coordinates assignments, and supports others through feedback, mentoring, and change. The position is expected to model the company’s values, build trusting relationships, deliver results with the customer first, use reliable information in decision-making, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years old.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Support resolution of member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events, complete marketing recaps and required documentation, and strive to meet membership goals.
• Acknowledge members, identify their needs, help with purchasing decisions, locate merchandise, and guide members in using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages in the assigned area.
• Organize and maintain cart and flatbed availability, assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for proper register operation; create and interpret financial analysis reports; prepare daily deposits; and prepare and oversee Cash Fund Transfers.
• Assist with accounting-related investigations and investigate register drawer and accounting office overages and shortages while maintaining confidentiality and accuracy.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and helping others adapt to change.
• Build trusting relationships, communicate positively, develop and mentor others, recognize contributions, hold oneself and others accountable, serve customers and members, and support continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for listed programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed