Member Team Lead

Walmart•Quincy, IL

3d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints, ensures policy compliance, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service, supports purchasing decisions and self-service technology, assists with transactions, and ensures club pickup orders are filled. The lead oversees area operations, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. Accounting duties include maintaining records and transaction documentation, supporting register operations, preparing deposits, overseeing cash fund transfers, investigating cash overages and shortages, and safeguarding confidential information. The role collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. It promotes ethical conduct and policy compliance, leads and participates in teams, supports associates through change, and demonstrates the company’s stated values of respect, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Maintain accounting records, files, transaction records, and other required documentation; provide funds for register operations; and prepare and interpret financial analysis reports.
Prepare daily deposits, oversee cash fund transfers, investigate cash register and accounting office overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; assist management with correcting ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
Model company values, build trusting relationships, communicate positively, and help develop and mentor associates.

Benefits

Performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or PPTO, including time usable for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.