Member Team Lead

Walmart • Dallas, TX

4d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service approaches. It helps resolve member complaints and issues according to company guidelines, supports compliance with company policies and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It delivers member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with transactions at registers or self-checkout, and ensuring club pickup orders are filled.

The Member Team Lead oversees an assigned area, including claims and returns, merchandise organization and zoning, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also performs accounting-office work, including maintaining records, supporting register operations, preparing deposits, overseeing cash fund transfers, investigating cash overages and shortages, and safeguarding financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and address improvement opportunities. It promotes ethical conduct and compliance, leads and participates in teams, coordinates work assignments, supports quality and timeliness, and helps others adapt to change. It is expected to model the company’s values, build trusting relationships, mentor others, serve members, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management in supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing guidance.
• Help resolve member complaints and issues in accordance with company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete required marketing documentation, work toward membership goals, and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide support with self-service technology and transactions.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Maintain accounting records and files, support proper register operation, prepare deposits, oversee cash fund transfers, investigate register and accounting-office overages and shortages, and maintain confidentiality and accuracy of information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and address improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards, and assist management in addressing ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing feedback and support, and helping others adapt to change.
• Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support a culture of belonging.
• Put members first, make decisions using reliable information, and drive continuous improvement while learning and adapting to new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed