Member Team Lead

Walmart•White Bear Lake, MN

10d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service approaches, and helps resolve member complaints in accordance with company guidelines. It supports compliance with company policies and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and promoting Sam’s Club products and services. It also provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with transactions, and ensuring club pickup orders are filled. The lead oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. Accounting duties include maintaining records and files, supporting register operations, preparing reports and deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting confidential information. The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It promotes ethical and compliant practices, helps address issues, leads and participates in teams, and supports work quality, timelines, and adaptation to change. The position is expected to model the company’s values by fostering belonging, developing and mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years old.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member-service practices.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support sales and marketing events and documentation.
Promote the value of Sam’s Club products and services and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with register and self-checkout transactions and ensure club pickup orders are filled.
Oversee assigned areas, including claims and returns, merchandise zoning and organization, and identification of shrink and damages.
Maintain cart and flatbed availability, assist members transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation; create and interpret financial analysis reports; prepare daily deposits; and prepare and oversee cash fund transfers.
Investigate overages and shortages in cash register drawers and the accounting office while maintaining confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices, monitor progress and results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and helping ensure timelines and work quality.
Model company values by building trusting relationships, communicating positively, mentoring and developing others, serving members, and supporting continuous improvement and change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Hourly premiums may apply in specific circumstances.