Member Team Lead
About The Position
The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints, supports company policies and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, helping members use self-service technology and complete transactions, and ensuring club pickup orders are filled. The lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, member assistance transporting items, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; promotes ethical and policy compliance; and leads and participates in teams to meet priorities, timelines, and quality expectations. It is expected to model the company’s values, support and mentor associates, build trusting relationships, serve customers and members, adapt to change, and pursue continuous improvement.
Requirements
- At least 6 months of retail experience, including operating front-end equipment such as a cash register.
- At least 6 months of customer service experience.
- Must be 18 years of age or older.
Nice To Haves
- Experience leading a front-end team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.
Responsibilities
- Assist management with supervising associates in the assigned area, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
- Help resolve member complaints and issues according to company guidelines; support company policies and the Open Door Policy.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing recaps and other documentation; and work toward membership goals.
- Acknowledge members, identify their needs, assist with purchasing decisions and merchandise location, provide guidance with self-service technology, assist with register or self-checkout transactions, and ensure club pickup orders are filled.
- Oversee assigned-area claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, member assistance transporting items, and parking lot cleanliness.
- Complete accounting records, files, transactions, and required documentation; provide funds for register operations; prepare and oversee deposits and cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
- Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; monitor progress and results; and identify and address improvement opportunities.
- Promote compliance with company policies, procedures, and ethical standards; help implement action plans and assist management with correcting compliance issues.
- Lead and participate in teams by sharing resources and information, coordinating work assignments, providing feedback and support, meeting timelines and quality expectations, and helping others adapt to change.
- Model company values; build trusting relationships; communicate positively; mentor and develop others; recognize contributions; put customers and members first; and support continuous improvement and the use of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
- Potential hourly premiums of $0.35 to $3.00 in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
