Member Team Lead

Walmart•Mount Pleasant, MI

13d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing activities. It also provides member service, including helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The position oversees its assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. It completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash discrepancies, and safeguards confidential financial and personal information. The role develops and implements business processes, promotes compliance and ethical standards, and leads and participates in teams to meet work quality and timeline expectations. It models the company’s values by fostering inclusion, building relationships, mentoring others, serving members, adapting to change, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing guidance on member service.
Help resolve member complaints and issues in accordance with company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
Complete and maintain marketing recaps and other required documentation, work toward membership goals, and promote the value of Sam’s Club products and services.
Acknowledge members, identify their needs, help with purchasing decisions, locate merchandise, and support members using self-service technology and registers or self-checkout.
Ensure club pickup orders are filled.
Handle claims and returns, organize merchandise, identify shrink and damages, maintain cart and flatbed availability, assist members transporting items, retrieve carts using equipment, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
Investigate cash register and accounting office overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and other business partners; analyze information, monitor progress, and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; implement related action plans and assist management in correcting compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Foster belonging, build trusting relationships, communicate positively, mentor and develop others, and recognize contributions.
Act with integrity, hold oneself and others accountable, and support the company’s goal of becoming a regenerative company.
Serve customers and members, make decisions based on reliable information, and balance priorities while considering team and stakeholder impacts.
Pursue continuous improvement, learn new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.