Member Team Lead

Walmart•Bloomington, MN

5d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints, supports compliance with company policies, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and working toward membership goals. It also provides member service, including helping members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and receive club pickup orders. The lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash discrepancies, and safeguards financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; models ethical and compliant practices; and leads and participates in teams to meet deadlines and work-quality expectations. It is expected to demonstrate the company’s values by respecting individuals, building relationships, mentoring others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information, process memberships, upgrades, and credit accounts, encourage renewals, participate in sales and marketing events, maintain required documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and completing transactions.
Help ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart availability and retrieval, and parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; support register operations; prepare deposits and Cash Fund Transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; monitor progress and results; and identify improvement opportunities.
Demonstrate and promote company policies, procedures, ethics, and integrity, and assist management with correcting ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and supporting timely, high-quality work and adaptation to change.
Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support a culture of belonging.
Serve customers and members, make informed decisions, and drive continuous improvement while supporting others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, with programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.