Member Team Lead

Walmart•Jacksonville, FL

16d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role includes assigning duties, communicating goals and feedback, training associates, providing direction on member-service techniques, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It also provides member service by identifying needs, helping members make purchasing decisions and locate merchandise, supporting use of self-service technology, assisting with transactions, and ensuring club pickup orders are filled. The lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role completes accounting records and transactions, supports register funds, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and safeguards financial and personal information. The Member Team Lead develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. The role demonstrates ethical and policy compliance, leads and participates in teams, supports work quality and timelines, and helps others adapt to change. It is expected to model the company’s values by respecting individuals, building trusting relationships, mentoring and recognizing others, acting with integrity, serving members, making informed decisions, and pursuing continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience involving hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Assign duties to associates and communicate goals and feedback.
Train associates on processes and procedures and guide them in member-service approaches.
Help resolve member complaints and issues in accordance with company guidelines.
Ensure associates follow company policies and procedures and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members.
Process memberships, upgrades, and credit accounts; encourage renewals and promote membership value.
Participate in sales and marketing events and complete required marketing recaps and documentation.
Acknowledge members, identify needs, assist with purchase decisions and merchandise location, and support self-service technology use.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages.
Maintain availability of carts and flatbeds, assist with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to procedures.
Provide funds for register operation, create and interpret financial analysis reports, and assist with accounting investigations.
Prepare daily deposits and oversee Cash Fund Transfers; investigate register and accounting-office cash overages and shortages.
Maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs; monitor results and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management in correcting compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and support timelines and work quality.
Model respectful, inclusive, ethical, customer-focused, and continuous-improvement behaviors; help develop and mentor others and support adaptation to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.