Member Team Lead

Sam's East • Stafford Meadows, TX

25d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, supports resolution of member complaints, and helps ensure compliance with company policies. It also supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise locations, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations and investigations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and promotes ethical and policy compliance. It leads and participates in teams, coordinates work, supports quality and timelines, and helps associates adapt to change. The role is expected to demonstrate the company’s values of respect, integrity, customer and member service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Support resolution of member complaints and issues in accordance with company guidelines.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
• Maintain marketing recaps and other required documentation and work toward membership goals.
• Acknowledge members, identify needs, assist with purchasing decisions and merchandise locations, and support members using self-service technology and completing transactions.
• Help ensure club pickup orders are filled.
• Oversee claims, returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; support register operations and accounting-related investigations.
• Prepare daily deposits, oversee Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Develop and implement processes and practices with business partners, monitor progress and results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and standards; assist management in addressing ethical and compliance issues.
• Lead and participate in teams, coordinate work assignments, provide advice and feedback, and support work quality and timelines.
• Model respectful, inclusive, ethical, customer-focused, collaborative, and improvement-oriented behavior; help develop and mentor others.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including eligible education programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed