Member Team Lead

Walmart • Elmsford, NY

13d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required documentation; and working toward membership goals. It provides member service by identifying member needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, processing transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items, retrieving carts using designated equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and promotes compliance with company policies, procedures, and ethical standards. It leads and participates in teams, coordinates assignments, supports work quality and timelines, adapts to change, and helps develop and mentor others while modeling the company’s values.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assign duties, communicate goals and feedback, train associates, and provide direction and guidance on member service.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete marketing recaps and other required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Handle claims and returns; zone, arrange, and organize merchandise; and identify shrink and damages.
• Maintain availability of carts and flatbeds, help members transport items, retrieve carts using cart retrieval equipment, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
• Investigate cash register drawer and accounting office overages and shortages, maintaining confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes that meet business needs.
• Monitor progress and results, use information from multiple sources, and identify and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting timelines and quality.
• Model adaptability to change, communicate positively, build trusting relationships, and help develop and mentor others.
• Deliver results while putting customers and members first, and support continuous improvement and the use of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, with covered tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed