Member Team Lead

Walmart • Chattanooga, TN

18d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service approaches. It helps resolve member complaints in accordance with company guidelines and supports compliance with company policies and procedures and the Open Door Policy. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees an assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damages, cart and flatbed availability, assisting members with transporting items, cart retrieval, and parking-lot cleanliness. It also performs accounting-office duties, including maintaining records and documentation, providing register funds, preparing and reviewing financial reports and deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting the confidentiality and accuracy of financial and personal information.

The position collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It demonstrates and supports ethical and policy compliance, participates in and leads teams to meet customer needs and business priorities, and helps others adapt to change. The role is expected to model the company’s values by respecting individuals, building trusting relationships, developing others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience including hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and work toward membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide support with self-service technology and transactions.
• Assist members at registers or self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, and cart and flatbed availability.
• Assist members with transporting items, use cart retrieval equipment according to company procedures, and maintain parking-lot cleanliness.
• Maintain accounting records, files, transactions, and required documentation; provide funds for register operation; and prepare and interpret financial reports.
• Prepare daily deposits, oversee cash fund transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to implement processes, monitor progress and results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Model company values by respecting individuals, building relationships, mentoring and developing others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off; parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed