Member Team Lead

Walmart • Chino, CA

11d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required marketing documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchasing decisions and merchandise locations, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, helping members transport items, and keeping the parking lot clean. Accounting responsibilities include maintaining records and transaction documentation, supporting register operations, preparing and reviewing financial analysis reports, assisting with investigations, preparing daily deposits, overseeing cash fund transfers, investigating cash overages and shortages, and protecting confidential financial and personal information.

The position develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It promotes company policies, ethics, and integrity; assists management with addressing compliance issues; and leads and participates in teams to coordinate assignments, support quality and timelines, and help others adapt to change. The role is expected to demonstrate the stated values of Respect for the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assign duties to associates and communicate goals and feedback.
• Train associates on processes and procedures and provide direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete marketing recaps and other documentation, work toward membership goals, and promote Sam's Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions and merchandise locations, and support members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Handle claims and returns; zone, arrange, and organize merchandise; and identify shrink and damages.
• Maintain cart and flatbed availability, assist members with transporting items using cart retrieval equipment according to policy, and maintain parking lot cleanliness.
• Maintain accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
• Prepare daily deposits, oversee cash fund transfers, investigate cash register and accounting office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
• Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate and promote company policies, procedures, ethics, and integrity; implement related action plans and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting timelines and work quality.
• Model adaptability and support others through change and new challenges.
• Build trusting team relationships, communicate with impact and positivity, mentor and develop others, and recognize their contributions.
• Deliver results with the customer and member first, make decisions based on reliable information, and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed