Member Team Lead

Walmart • Quincy, IL

6d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service approaches, and helps resolve member complaints and issues in accordance with company guidelines. It supports compliance with company policies and procedures and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports current and prospective members by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and promoting Sam's Club products and services. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also performs accounting-office duties such as maintaining records and files, supporting register operations, preparing and overseeing deposits and cash-fund transfers, reviewing financial reports, investigating cash overages and shortages, and protecting the confidentiality and accuracy of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and other business partners; monitors results and identifies improvements; supports ethical and policy compliance; and leads and participates in teams to deliver timely, quality work. The position is expected to demonstrate the company values of respect for individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete and maintain marketing recaps and required documentation, and promote Sam's Club products and services.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking-lot cleanliness.
• Maintain accounting records, files, transactions, and required documentation; support proper register operation; and create and interpret financial analysis reports.
• Prepare daily deposits, prepare and oversee cash-fund transfers, investigate cash-register and accounting-office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor progress and results; and identify improvement opportunities.
• Demonstrate and support ethical and policy compliance, implement related action plans, and assist management in addressing ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting quality and timelines, and helping others adapt to change.
• Build a respectful and inclusive workplace, develop and mentor others, recognize contributions, act with integrity, serve members, and support continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed