(USA) Member Specialist

Sam's East • Saint Louis, MO

12d

About The Position

The Member Specialist provides member service at Sam's Club, processes purchases, and maintains checkout, entrance, and exit areas. The role helps members with self-service technology, purchasing decisions, locating merchandise, payments, returns, refunds, and exchanges, while promoting Sam's Club products and services. It also supports a safe shopping environment by following safety procedures, conducting safety sweeps, handling merchandise properly, reporting unsafe situations, and observing and communicating potential criminal activity.

The position maintains required paperwork and documentation, follows emergency response procedures, safeguards company assets, and helps train Member Frontline Services associates on processes, tools, technology, and new program rollouts. The role also organizes and zones merchandise, identifies shrink and damages, handles returns according to policy, and contributes to ongoing learning and process improvement. Associates are expected to act with integrity, respect individuals, serve members, work collaboratively, and strive for excellence.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam's Club products and services.
• Guide and support members in using self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
• Locate merchandise and assist members with transporting items.
• Follow safety standards and procedures, conduct safety sweeps, correct and report unsafe situations, and maintain a safe shopping environment.
• Follow proper merchandise-handling procedures.
• Review member receipts and help secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, technology and tools, and new program rollouts.
• Provide continuous learning and process improvement opportunities.
• Handle returns properly, zone and organize merchandise, and identify shrink and damages.
• Follow company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with others; communicate progress; and adapt to change and feedback.
• Support a respectful, inclusive, collaborative workplace; help develop and mentor others; and recognize their contributions.
• Put members first, make decisions using reliable information, and contribute to continuous improvement and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed