(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, exit, and other assigned areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It helps members use self-service technology, make purchasing decisions, locate and transport merchandise, and resolve questions or concerns. The position also maintains organized and safe work areas, follows merchandise-handling procedures, identifies shrink and damage, and supports the safeguarding of company assets. The Member Specialist may assist with training Member Frontline Services associates on company processes, procedures, technologies, tools, and program rollouts, while providing ongoing learning and process-improvement opportunities. The role follows safety, security, ethics, and compliance practices, completes work assignments using company policies and resources, collaborates with members and coworkers, and demonstrates Walmart and Sam’s Club values through teamwork, integrity, service, and continuous improvement.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service, resolve member issues and concerns, and promote Sam’s Club products and services.
- Maintain checkout areas and process member purchases.
- Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
- Guide and support members in using self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, and report unsafe situations to facility management.
- Handle merchandise properly and maintain entrance, exit, and other assigned areas.
- Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
- Zone, arrange, and organize merchandise, and assist members with transporting items.
- Review member receipts and help safeguard company assets by observing and communicating potential criminal activity.
- Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
- Assist with training Member Frontline Services associates on processes, procedures, technologies, tools, and new program rollouts.
- Support continuous learning and process improvement.
- Handle returns properly, identify shrink and damaged merchandise, and maintain the assigned area in accordance with company policies.
- Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy.
- Complete assignments and priorities by collaborating with others, communicating progress, adapting to change and feedback, and identifying improvement opportunities.
- Demonstrate respect, teamwork, integrity, customer and member service, and a commitment to learning and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for listed programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
