(USA) Member Specialist

Walmart • Tempe, AZ

9d • $18 - $26 • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, exit, and other assigned areas. The role processes purchases and assists with payments, returns, refunds, and exchanges according to company policies. It promotes Sam’s Club products and services, supports members using self-service technology, helps members locate merchandise and make purchasing decisions, and assists with transporting items.

The Member Specialist maintains organized, safe shopping and checkout areas; handles merchandise and returns properly; identifies shrink and damage; and follows safety, security, and emergency-response procedures. At exit areas, the role reviews receipts, maintains required documentation, and observes and communicates potential criminal activity. The position also assists with training Member Frontline Services associates on processes, tools, technology, and new program rollouts, and supports continuous learning and process improvement.

The role is expected to follow company policies, procedures, and standards of ethics and integrity; complete assignments and priorities effectively; collaborate and communicate with members, associates, managers, and business partners; and demonstrate the company’s stated values of respect, integrity, customer and member service, and excellence.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Follow safety standards and procedures, conduct safety sweeps, and correct or report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, help with purchasing decisions, locate merchandise, and assist members with transporting items.
• Zone and organize merchandise and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and help safeguard company assets by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and follow security and safety practices.
• Assist in training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and new program rollouts.
• Support continuous learning and process improvement.
• Handle returns properly, maintain assigned areas, organize merchandise, and identify shrink and damages.
• Comply with company policies, procedures, and ethics standards, including use of the Open Door Policy and implementation of related action plans.
• Complete assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
• Contribute to an inclusive workplace, build trusting team relationships, mentor and develop others, and recognize their contributions.
• Act with integrity and accountability, serve customers and members, use reliable information when making decisions, and support continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed