(USA) Member Specialist

Sam's West • Tempe, AZ

9h • Onsite

About The Position

The Member Specialist provides member service and supports checkout, entrance, and exit operations at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It acknowledges members, verifies membership cards, identifies needs, helps members make purchasing decisions, locates merchandise, and supports members with self-service technology and transporting items. The position also promotes Sam’s Club products and services, maintains and organizes assigned areas, and helps ensure a safe shopping environment.

The Member Specialist monitors exit areas and receipts, safeguards club assets by observing and communicating potential criminal activity, maintains required documentation, and follows emergency response, security, and safety procedures. The role supports training for Member Frontline Services associates on processes, procedures, technology, tools, and program rollouts, while providing ongoing learning and process-improvement support. The position is expected to follow company policies, procedures, and standards of ethics and integrity; complete work priorities collaboratively; and demonstrate respect, integrity, customer service, and a commitment to continuous improvement.

The position is based at 2080 E Rio Salado Pkwy, Tempe, Arizona. The hourly wage range is $18.00 to $26.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Competitive pay, performance-based bonus awards, and benefits are offered; eligibility and amounts may depend on job classification, length of employment, and applicable plan terms.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain the checkout area and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Provide guidance and support to members using self-service technology.
• Promote Sam’s Club products and services.
• Follow company safety standards and procedures, conduct safety sweeps, and report unsafe situations to facility management.
• Handle merchandise according to proper procedures and maintain entrance areas.
• Acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, and locate merchandise.
• Zone assigned areas and arrange and organize merchandise.
• Assist members with transporting items and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, and acknowledge members and identify their needs.
• Help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, technology and tool functionality, and new program rollouts.
• Provide continuous learning and process-improvement opportunities.
• Maintain areas in accordance with company policies and procedures, properly handle returns, and identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; communicate progress; address improvement opportunities; and adapt to change and feedback.
• Build trusting team relationships, communicate positively, help develop and mentor others, and recognize others’ contributions.
• Put customers and members first, make decisions based on reliable information, and consider how work affects team and stakeholder outcomes.
• Support continuous improvement, learn and use new technologies and skills, and help others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed