(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items. The position maintains organized and safe work areas by zoning and arranging merchandise, handling returns properly, identifying shrink and damages, conducting safety sweeps, and reporting unsafe situations. At exits, the associate reviews receipts and helps safeguard company assets by observing and communicating potential criminal activity. The role also maintains required paperwork and logs, follows emergency response and safety procedures, and helps train Member Frontline Services associates on processes, tools, technology, and program rollouts. The associate is expected to uphold company policies, procedures, and standards of ethics and integrity; complete assignments and priorities using available information and resources; collaborate with colleagues and members; communicate progress; and contribute to continuous improvement. The role emphasizes respect for individuals, teamwork, integrity, service to customers and members, and striving for excellence.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and resolve member issues and concerns.
- Maintain checkout, entrance, and exit areas.
- Promote Sam’s Club products and services and guide members in using self-service technology.
- Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Follow company safety standards and procedures, conduct safety sweeps, and report unsafe situations to facility management.
- Handle merchandise properly and assist members with purchasing decisions, locating merchandise, and transporting items.
- Acknowledge members, verify membership cards, and identify member needs.
- Zone areas and arrange and organize merchandise.
- Maintain a safe shopping environment and execute emergency response procedures.
- Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
- Maintain paperwork, logs, and other required documentation.
- Assist with training Member Frontline Services associates on company processes and procedures; teach new technology and tool functionality; and deliver training for new program rollouts.
- Provide continuous learning and process improvement opportunities.
- Handle returns properly and identify shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Complete work assignments and priorities, collaborate with managers, co-workers, customers, and business partners, communicate progress, and adapt to change and feedback.
- Contribute to a respectful, inclusive, collaborative, and high-integrity workplace and deliver results with members and customers first.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through the Live Better U program, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
