(USA) Member Specialist

Walmart•Eagan, MN

1d•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also helps members use self-service technology, make purchasing decisions, locate merchandise, and transport items; promotes Sam's Club products and services; and resolves member issues and concerns. The position maintains orderly, safe areas by zoning and organizing merchandise, handling returns properly, identifying shrink and damages, and following safety procedures. Duties include verifying membership cards, reviewing receipts, safeguarding company assets, documenting activity, communicating potential criminal activity, and executing emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates on company processes, tools, technology, and program rollouts, and supports continuous learning and process improvement. The role requires collaboration, effective communication, integrity, customer-first service, adaptability, and a commitment to team development and continuous improvement. The position is based at the Sam's Club location at 3035 Denmark Ave, Eagan, Minnesota.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout, entrance, and exit areas.
Promote Sam's Club products and services.
Guide members in using self-service technology.
Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Follow company safety standards and procedures, including conducting safety sweeps and reporting unsafe situations to facility management.
Handle merchandise according to proper procedures.
Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
Locate merchandise and help members transport items.
Zone, arrange, and organize merchandise; identify shrink and damages; and handle returns properly.
Maintain a safe shopping environment and safeguard company assets and property by observing and communicating potential criminal activity.
Review member receipts and maintain required paperwork, logs, and documentation.
Execute emergency response procedures and comply with company security and safety practices.
Assist with training Member Frontline Services associates on company processes and procedures, technology, tools, and new program rollouts.
Provide continuous learning and process improvement opportunities.
Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; communicate progress; recommend improvements; and adapt to change and feedback.
Model company values and standards of ethics and integrity, support a culture of belonging, build trusting relationships, mentor others, and deliver results while putting members first.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefits through Live Better U, covering eligible program tuition, books, and fees.