(USA) Member Specialist

Walmart•Matthews, NC

1d•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items. The specialist maintains and zones assigned areas, organizes merchandise, reviews receipts, and helps safeguard company assets by observing and reporting potential security concerns. The position supports safe operations by following safety and merchandise-handling procedures, conducting safety sweeps, correcting or reporting unsafe situations, maintaining required documentation, and executing emergency response procedures. The specialist also assists with training Member Frontline Services associates on processes, procedures, technologies, tools, and new program rollouts, and supports ongoing learning and process improvement. The role is expected to follow company policies, procedures, and standards of ethics and integrity; complete work assignments and priorities; collaborate and communicate effectively; adapt to change and feedback; and contribute to a respectful, inclusive, customer-focused team environment. The position is based at the Sam’s Club location at 1801 Windsor Square Dr, Matthews, NC 28105-4662. The listed hourly wage range is $18.00 to $26.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout, entrance, and exit areas.
Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Guide and support members using self-service technology.
Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
Locate merchandise and assist members with transporting items.
Promote Sam’s Club products and services.
Conduct safety sweeps and follow company safety standards, procedures, and guidelines.
Handle merchandise properly and correct or report unsafe situations to facility management.
Zone areas and arrange and organize merchandise.
Review member receipts and help secure and safeguard company assets and property by observing and communicating potential criminal activity.
Maintain required paperwork, logs, and other documentation; execute emergency response procedures; and comply with security and safety practices.
Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and program rollouts.
Provide continuous learning and process improvement opportunities.
Handle returns properly, identify shrink and damages, and maintain assigned areas in accordance with company policies and procedures.
Complete work assignments and priorities, collaborate with relevant partners, communicate progress, recommend improvements, and adapt to change and feedback.
Contribute to a respectful, inclusive, ethical, customer-focused, and continuously improving workplace.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.