(USA) Member Specialist

Walmart • Fresno, CA

1d • Onsite

About The Position

The Member Specialist provides member service and supports checkout, entrance, and exit operations at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It also helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items. The Member Specialist maintains organized, safe shopping and checkout areas, verifies membership cards, reviews receipts, and follows procedures for handling merchandise and safeguarding club assets.

The position also supports frontline associate training by teaching processes, tools, and new technology, delivering training for program rollouts, and promoting continuous learning and process improvement. It requires following safety, security, ethics, and compliance standards, reporting unsafe situations or potential criminal activity, maintaining required documentation, and executing emergency response procedures. The role is expected to work collaboratively, support and mentor others, serve members, adapt to change, and contribute to continuous improvement.

The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances. Sam’s Club also describes performance-based bonus awards and a range of benefits, subject to eligibility and plan terms.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas; acknowledge members, verify membership cards, identify member needs, and review receipts.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Follow safety standards and procedures, conduct safety sweeps, maintain a safe shopping environment, and correct or report unsafe situations to facility management.
• Handle merchandise properly; zone, arrange, and organize merchandise; identify shrink and damages; and maintain the area in accordance with company policies.
• Help secure and safeguard Sam’s Club assets and property by observing and communicating potential criminal activity according to policy.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
• Assist in training Member Frontline Services associates on company processes and procedures; teach new technology and tool functionality; deliver training for new program rollouts; and provide learning and process-improvement opportunities.
• Apply company policies, procedures, ethics, and integrity standards, including related action plans and the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with others; communicate progress; address improvement opportunities; and adapt to change and feedback.
• Build trusting working relationships, communicate positively, help develop and mentor others, and recognize their contributions.
• Serve members, make decisions using reliable information, support team results, and pursue continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.
• Potential hourly premiums in qualifying circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed