(USA) Member Specialist

Walmart • Overland Park, KS

2d • $18 - $26 • Onsite

About The Position

The Member Specialist provides service throughout checkout, entrance, and exit areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in line with company policies. It also supports members with self-service technology, membership verification, merchandise location, purchasing decisions, and transporting items, while promoting Sam's Club products and services.

The position maintains organized, safe shopping and checkout areas; handles merchandise and returns properly; identifies shrink and damage; reviews receipts; and helps safeguard company assets by observing and communicating potential security concerns. Responsibilities also include completing required documentation, following safety and emergency procedures, and correcting or reporting unsafe conditions to facility management.

The Member Specialist assists with training Member Frontline Services associates on processes, tools, technologies, and program rollouts, and supports continuous learning and improvement. The role is expected to follow company policies and standards of ethics and integrity, collaborate with others, adapt to change, and contribute to a respectful, inclusive, customer- and member-focused workplace.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Assist members with payments, returns, refunds, and exchanges according to company policies and procedures.
• Guide and support members in using self-service technology.
• Promote Sam's Club products and services.
• Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
• Maintain exit areas, review member receipts, and help safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintain required paperwork, logs, and other documentation, and execute emergency response procedures.
• Follow safety standards and procedures, conduct safety sweeps, correct or report unsafe situations, and maintain a safe shopping environment.
• Handle merchandise and returns properly; zone and organize merchandise; and identify shrink and damages.
• Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
• Provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and implement related action plans.
• Complete work assignments and priorities by collaborating with others, managing tasks and deadlines, communicating progress, recommending improvements, and adapting to change and feedback.
• Help build a respectful and inclusive workplace, work as a team, develop and mentor others, and recognize their contributions.
• Serve customers and members, make informed decisions, support continuous improvement, and learn and use new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed