(USA) Member Specialist

Walmart•McAllen, TX

2d•$17 - $25•Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. It promotes Sam's Club products and services, supports members using self-service technology, helps members make purchasing decisions, locates merchandise, and assists with transporting items. The position maintains safe, organized, and properly zoned areas; handles merchandise and returns appropriately; identifies shrink and damage; and reports unsafe conditions. At exit areas, the Member Specialist reviews receipts, maintains required documentation, observes and communicates potential criminal activity, supports safeguarding company assets, and follows emergency response, security, and safety procedures. The role also helps train Member Frontline Services associates on company processes, procedures, technology, tools, and program rollouts, and supports continuous learning and process improvement. Associates are expected to collaborate, communicate progress, adapt to change and feedback, act with integrity, support teammates, and serve members while pursuing continuous improvement. The position is based at 7601 N 10th St, McAllen, Texas. The hourly wage range is $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in certain circumstances. The actual rate will meet or exceed the applicable minimum wage. Sam's Club offers competitive pay, performance-based bonus awards, and benefits, subject to eligibility and plan terms.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
Promote Sam's Club products and services and guide members in using self-service technology.
Follow safety standards and procedures, conduct safety sweeps, and report unsafe situations to facility management.
Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
Zone, arrange, and organize merchandise and maintain a safe shopping environment.
Maintain exit areas, review member receipts, and help safeguard company assets and property by observing and communicating potential criminal activity.
Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
Help train Member Frontline Services associates on processes, procedures, technology, tools, and new program rollouts.
Maintain areas in accordance with company policies, properly handle returns, and identify shrink and damaged merchandise.
Comply with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and implement related action plans.
Complete work assignments and priorities by using policies, data, and resources; collaborating with others; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Build trusting team relationships, communicate positively, help develop and mentor others, and recognize their contributions.
Serve members, make informed decisions, and support continuous improvement and learning.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards