(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, exit, and other assigned areas at Sam's Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies, while promoting products and services and helping members use self-service technology. The Member Specialist acknowledges members, verifies membership cards, identifies needs, helps locate merchandise and make purchasing decisions, and may assist members with transporting items. The position maintains checkout and shopping areas, zones and organizes merchandise, handles returns properly, and identifies shrink and damages. It supports safety and security by conducting safety sweeps, correcting or reporting unsafe situations, reviewing receipts, observing and communicating potential criminal activity, maintaining required documentation, and executing emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates, including instruction on company processes, technology, tools, and new program rollouts, and supports continuous learning and process improvement. The role is expected to uphold company policies, ethics, integrity, and safety standards; collaborate with members, coworkers, managers, and business partners; and demonstrate Walmart's values of respect, integrity, customer service, and excellence.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service, resolve member issues and concerns, and promote Sam's Club products and services.
- Maintain the checkout area and process member purchases.
- Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
- Provide guidance and support to members using self-service technology.
- Follow safety standards and procedures, conduct safety sweeps, and correct or report unsafe situations to facility management.
- Handle merchandise according to proper procedures.
- Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, zone and organize merchandise, and assist members with transporting items.
- Maintain a safe shopping environment.
- Maintain exit areas, review member receipts, acknowledge members, and identify member needs.
- Help safeguard Sam's Club assets and property by observing and communicating potential criminal activity in accordance with company policies and procedures.
- Maintain required paperwork, logs, and documentation; execute emergency response procedures; and ensure compliance with security and safety practices.
- Assist with training Member Frontline Services associates on company processes and procedures, technology, tools, and new program rollouts.
- Provide continuous learning and process improvement opportunities.
- Maintain assigned areas in accordance with company policies by handling returns properly, zoning and organizing merchandise, and identifying shrink and damages.
- Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; communicate progress; address improvement opportunities; and adapt to change and feedback.
- Respect individual differences, build trusting relationships, communicate positively, and help develop and mentor others.
- Act with integrity, accountability, humility, honesty, fairness, and transparency, and support Walmart's goal of becoming a regenerative company.
- Serve customers and members by putting them first, making decisions based on reliable information, and considering the impact of work on team outcomes.
- Strive for excellence through learning, resilience, continuous improvement, adoption of new technologies and skills, and support for others through change.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, voting leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education benefit, covering tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Additional hourly premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
