(USA) Member Specialist
About The Position
The Member Specialist provides member service across checkout, entrance, exit, and merchandise areas. The role processes purchases and assists with payments, returns, refunds, and exchanges according to company policies. It also helps members use self-service technology, make purchasing decisions, locate merchandise, and transport items. The Member Specialist maintains safe, organized areas and supports the protection of company assets by observing and communicating potential security concerns. The position assists with training Member Frontline Services associates on processes, procedures, tools, and new programs, while providing continuous learning and process improvement opportunities. The Member Specialist follows company policies, safety practices, and standards of ethics and integrity, and works collaboratively with members, coworkers, managers, and business partners. The role also reflects the company’s stated values of respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
Nice To Haves
- Retail experience, including operating front-end equipment such as a cash register.
- Experience working with mobile retail applications.
Responsibilities
- Provide member service and maintain checkout areas.
- Resolve member issues and concerns and promote Sam’s Club products and services.
- Guide and support members using self-service technology.
- Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Follow company safety standards and procedures, conduct safety sweeps, handle merchandise properly, and report unsafe situations to facility management.
- Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, organize and zone merchandise, and help transport items.
- Maintain a safe shopping environment.
- Maintain exit areas; review member receipts, acknowledge members, and identify member needs.
- Help safeguard Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
- Maintain required paperwork, logs, and documentation; execute emergency response procedures; and comply with security and safety practices.
- Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and new program rollouts.
- Provide continuous learning and process improvement opportunities.
- Maintain assigned areas according to company policies and procedures, including handling returns, zoning and organizing merchandise, and identifying shrink and damages.
- Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
- Complete work assignments and priorities by collaborating, identifying priorities and deadlines, carrying out tasks, communicating progress, recommending improvements, and adapting to change and feedback.
- Promote a respectful and inclusive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
- Act with integrity, accountability, humility, honesty, fairness, and transparency, and support the company’s goal of becoming a regenerative company.
- Serve customers and members, make decisions using reliable information, and consider how work affects team and stakeholder outcomes.
- Demonstrate curiosity, resilience, continuous improvement, openness to new technologies and skills, and support for others through change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
- Additional premiums may be paid in certain circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
