(USA) Member Specialist

Walmart•Auburn Hills, MI

1d•$17 - $25

About The Position

The Member Specialist provides member service and support across checkout, entrance, exit, and merchandise areas. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It also helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items. The position helps maintain safe, organized areas by zoning and arranging merchandise, handling returns properly, identifying shrink and damage, conducting safety sweeps, and correcting or reporting unsafe situations. At exits, the Member Specialist reviews receipts, maintains required documentation, follows emergency response procedures, and helps safeguard company assets by observing and communicating potential criminal activity. The role also assists with training Member Frontline Services associates on processes, procedures, tools, and new technology, and supports continuous learning and process improvement. Associates are expected to follow company policies, procedures, and standards of ethics and integrity; collaborate with others; adapt to change and feedback; and demonstrate respect, integrity, customer service, and a commitment to excellence.

Nice To Haves

Retail experience, including operating front-end equipment such as a cash register.
Experience working with mobile retail applications.

Responsibilities

Provide member service and resolve member issues and concerns.
Maintain checkout areas and process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
Promote Sam's Club products and services and guide members in using self-service technology.
Follow safety standards and procedures, including conducting safety sweeps and correcting or reporting unsafe situations to facility management.
Follow proper procedures for handling merchandise.
Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and help transport items.
Zone entrance and merchandise areas, arrange and organize merchandise, and maintain a safe shopping environment.
Maintain exit areas; review receipts, acknowledge members, and identify member needs.
Help safeguard Sam's Club assets and property by observing and communicating potential criminal activity in accordance with company policies and procedures.
Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and comply with security and safety practices.
Assist with training Member Frontline Services associates on company processes, procedures, technology, tools, and program rollouts.
Provide continuous learning and process improvement opportunities.
Maintain areas of responsibility in accordance with company policies and procedures, including properly handling returns, zoning, organizing merchandise, and identifying shrink and damage.
Comply with company policies, procedures, and ethics standards; implement related action plans; use the Open Door Policy; and apply standards while executing business processes.
Complete work assignments and priorities by using policies, data, and resources; collaborating with relevant stakeholders; identifying priorities and deadlines; carrying out tasks; communicating progress; recommending improvements; and adapting to change, difficulties, and feedback.
Embrace differences and foster belonging, teamwork, trust, effective communication, and associate development.
Act with integrity, humility, honesty, fairness, and transparency, and hold oneself and others accountable.
Serve customers and members, make decisions using reliable information, and consider how work affects the team and stakeholders.
Demonstrate curiosity, resilience, continuous improvement, and openness to new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including tuition, books, and fees for eligible associates in programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Potential additional hourly premiums based on schedule, facility, season, or work performed.