Supervisor Desk Services
About The Position
The Member Services Supervisor oversees the daily operations of the Service Desk, Pro Shop, and vending. The supervisor implements policies and procedures established by the Director, Facility and Operations Manager, and Sales and Marketing Manager. The role coordinates interviewing, hiring, training, and scheduling for Member Services staff to ensure all areas are staffed by competent, well-trained associates. The position involves daily interaction with members and staff to address issues and support positive outcomes. It requires prioritizing tasks and meeting deadlines in a high-stress environment shaped by the needs of staff and members.
Requirements
- Associate degree or equivalent required.
- CPR certification required.
- Two to four years of customer service experience required.
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory ability.
- Ability to prioritize tasks and meet deadlines.
Responsibilities
- Supervise daily operations of the Service Desk, Pro Shop, and vending.
- Implement policies and procedures as directed by the Director, Facility and Operations Manager, and Sales and Marketing Manager.
- Coordinate interviewing, hiring, training, and scheduling of Member Services staff.
- Ensure all areas are staffed with competent, well-trained associates.
- Interact with members and staff to address issues and ensure positive outcomes.
Benefits
- 403(b) matching
- Dental insurance
- Employee assistance program (EAP)
- Employee wellness program
- Employer-paid Life and AD&D insurance
- Employer-paid short- and long-term disability
- Flexible Spending Accounts
- ICHRA for health insurance
- Paid Annual Leave (time off)
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
