Member Services Specialist (Weekends)
About The Position
The Member Services Specialist serves as Active Generations’ first point of contact for members, guests, and staff, providing exceptional customer service. The role manages incoming communications, maintains membership records, and supports day-to-day office operations. It also involves sharing information about programs, services, and events; welcoming visitors; conducting tours for prospective members; processing payments and deposits; maintaining records and directories; and managing pickleball court reservations. The position supports office personnel on projects and helps improve office and membership-service processes. Weekend availability is expected between 8 a.m. and 3 p.m., with occasional opportunities to pick up weekday hours.
Requirements
- High school diploma or GED.
- Demonstrated knowledge of office management systems.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Strong organizational and time-management skills, including the ability to prioritize responsibilities, manage high call volumes, and work efficiently in a fast-paced environment.
- Strong written and verbal communication, active listening, and problem-solving skills, with the ability to interact professionally with a wide range of individuals.
- Ability to collaborate with a team while remaining adaptable and composed in challenging situations.
- Strong attention to detail and commitment to professional, solution-oriented service.
- Ability to support and represent Active Generations’ mission, values, and culture.
- Ability to meet the stated physical requirements, including regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds or more.
- Weekend availability between 8 a.m. and 3 p.m.
Nice To Haves
- One or more years of experience as a receptionist or office manager is strongly preferred.
Responsibilities
- Serve as the primary contact for incoming phone calls, emails, and in-person inquiries.
- Provide accurate information about Active Generations’ programs, services, and events.
- Greet members and visitors and assist with their needs.
- Conduct facility tours for prospective members to promote membership growth.
- Process cash, check, and credit-card payments using the organization’s payment software.
- Perform clerical tasks, including filing, writing correspondence, and maintaining records.
- Update and maintain the membership database.
- Maintain internal directories, including staff contacts, phone lists, and emergency closure lists.
- Assist with processing daily deposits as needed.
- Develop and implement processes and procedures to improve office and membership-service efficiency.
- Manage pickleball court reservations using applicable software.
- Perform light cleaning in the employee work area, such as dusting and cleaning desk areas.
- Provide support to office personnel with projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
