Member Services Specialist

HILLWOOD COUNTRY CLUB•Nashville, TN

2d•$18 - $20•Onsite

About The Position

Hillwood Country Club is seeking a friendly, energetic, motivated, outgoing, and detail-oriented Member Services Specialist to provide a welcoming first point of contact for members, guests, staff, and vendors. Working at the club’s front desk, the specialist represents the club’s hospitality standards, answers questions about facilities and services, coordinates inquiries and reservations, and serves as a liaison between members and club departments. The position also supports take-out services, special requests, security communication, and a range of administrative and communications tasks. The stated schedule is 4:00 PM–9:00 PM Tuesday through Saturday and 10:00 AM–8:00 PM Sunday. The posting also states that an average of 35 hours or more per week is required. The position is listed as full-time in the job details, although the summary describes it as a part-time role. The specialist works at the front desk in a professional club setting and may need to work evenings, weekends, and holidays. The role requires the ability to sit or stand for up to eight hours and bend, push, pull, and lift up to 30 pounds.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Exceptional customer service and interpersonal skills.
Proficiency with office software such as Microsoft Office or club management software.
Professional appearance and demeanor appropriate for a premier club.
Ability to sit or stand for up to eight hours and bend, push, pull, and lift up to 30 pounds.
Flexibility to work evenings, weekends, and holidays to accommodate club events and member needs.

Nice To Haves

Previous experience in a receptionist, server, or hostess role, preferably in a private club or upscale hospitality setting.
Familiarity with Clubessential point-of-sale systems.

Responsibilities

Greet members, guests, and vendors in a friendly and professional manner.
Answer incoming calls, screen calls for administrative staff, and direct callers to the appropriate person or department; answer multi-line calls within three rings.
Provide information about club facilities, services, dining hours, golf information, membership inquiries, and upcoming events.
Manage dining reservations, confirm reservation details, maintain records of reservations, cancellations, and member preferences, and coordinate bookings with club management and relevant departments.
Coordinate take-out service, including transferring orders to the appropriate outlet or entering them into the club’s point-of-sale system.
Assist in coordinating Drop and Dine services and special services such as car detailing.
Serve as a concierge and assist members and guests with special requests and inquiries.
Act as a liaison to club departments and alert security to issues; monitor access and dress-code compliance.
Maintain cleanliness and orderliness of the reception area.
Update daily food-and-beverage specials on the member website and assist the food-and-beverage team with buffet labels and event menus as needed.
Maintain the employee email distribution list and email a daily report highlighting club activity and staff news.
Assist the Communications Director with email marketing, event flyers, other projects, and event photography when necessary.
Distribute mail, accept deliveries, and notify departments when deliveries arrive.
Maintain office equipment, including the copy machine, phone system, and postage machine.
Perform other tasks as instructed by the management team.