Member Services Specialist

GOVX • La Vergne, TN

8d • $39,500 - $45,760 • Onsite

About The Position

The GOVX Member Services Specialist ensures that members have a seamless, positive experience across member-service touchpoints. The role uses customer-service expertise, digital platforms, and knowledge of partner offerings to support member needs, foster loyalty, and improve satisfaction. This is a full-time, non-exempt, 100% in-office position at the GOVX Fulfillment Center in LaVergne, Tennessee, five days per week. The work schedule may vary based on volume demands. Applicants with weekly Saturday and Sunday availability may receive preference. The position is not eligible for relocation allowance or visa sponsorship and has minimal travel requirements. It has no supervisory responsibilities.

The role provides member and order support, resolves complaints, collaborates across GOVX teams, assists with training, and contacts GOVX partners as needed. Performance is measured by service-level achievement, ticket accuracy, customer satisfaction, and timely, on-budget project execution. The work takes place in a professional office and is largely sedentary, involving problem-solving, decision-making, interpreting data, organizing, and reading and writing. The role routinely uses computers, digital phones, and headsets.

Requirements

• High school diploma or equivalent; the posting also lists a bachelor's degree or equivalent experience.
• Two to four years of customer-service experience, preferably in e-commerce.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment.
• Successful completion of a background check and drug testing before starting employment.

Nice To Haves

• Weekly Saturday and Sunday availability may be preferred.
• Bachelor's degree or equivalent experience.

Responsibilities

• Provide prompt and efficient support to members using GOVX platforms.
• Assist with online order inquiries and help ensure order accuracy and timely delivery.
• Address member complaints and issues and work to resolve them quickly and effectively.
• Collaborate with GOVX teams to provide a cohesive, member-centric experience across channels.
• Assist in training new team members on best practices and platform use.
• Conduct inquiry outreach with GOVX partners.
• Meet service-level goals for response time, resolution time, and member satisfaction.
• Maintain accurate support-ticket resolutions that meet quality and performance goals.
• Meet customer satisfaction goals measured through post-interaction surveys.
• Complete assigned projects and tasks on time and within budget.

Benefits

• Paid time off, paid sick leave, and paid holidays.
• 401(k) plan with discretionary match available.
• Medical, dental, vision, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• Employee Referral Program.
• Collaborative work environment in a modern office stocked with drinks and snacks.
• Discounts on the GOVX website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED