Member Services Representative
Fitchburg•Fitchburg, MA
About The Position
Crunch Fitness is seeking an energetic, enthusiastic Member Services Representative who is passionate about health and fitness. The role supports a welcoming, professional club atmosphere and helps members and guests with check-in, membership sales, member services, retail purchases, and general questions. The position includes opening and closing duties and participation in department and employee training meetings. Weekend availability is required, 10 a.m.–5 p.m.
Requirements
- Fluent in English.
- Proficient reading and writing skills.
- Computer skills.
- Strong customer service skills.
- Availability to work weekends, 10 a.m.–5 p.m.
Responsibilities
- Sell memberships.
- Greet members and guests warmly and wish them well as they leave the club.
- Check in members and guests according to company procedures.
- Facilitate messages in club software during member check-in.
- Answer phones in a courteous, helpful, and professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere that makes members feel welcome.
- Handle member requests or forward them to a manager.
- Maintain a professional disposition at all times.
- Sell retail products.
- Schedule member services, such as tanning.
- Facilitate payment for member services according to company procedures.
- Know the club facility, services, and schedules.
- Keep the work area clean and organized.
- Assist with projects delegated by club management.
- Follow all policies and procedures in the Employee Handbook.
- Perform opening and closing duties.
- Attend monthly or weekly department meetings and employee training meetings.
Benefits
- Performance-based bonus.
- Free uniforms.
- Training and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
