Member Services Representative

Conexon•McDonough, GA

11d•Onsite

About The Position

Conexon Connect is seeking a Member Services Representative to provide customer support to subscribers of its fiber-to-the-home networks in rural areas. The role handles incoming customer questions and resolves issues through active, empathetic listening and knowledge of the company’s products and services. Representatives work in a fast-paced, growth-oriented environment and are expected to provide 5-star service while contributing to member satisfaction and continuous department improvement. The company supports employee development and offers opportunities for career growth and advancement.

Requirements

Flexibility to work within a schedule spanning 6 a.m. to 6 p.m., six days a week; advance scheduling notice is provided.
Excellent customer service, problem-solving, and active listening skills, with strong attention to detail.
Strong communication skills and a calm, professional demeanor.
Ability to multitask across systems and adapt to change.
Analytical thinking and technical aptitude, with the ability to work independently and as part of a team.
Solid computer skills.
One year of customer service or technical support experience.

Nice To Haves

Telecom industry experience.
Bilingual ability.
Experience with billing and pricing.

Responsibilities

Provide 5-star customer service to Conexon members.
Communicate clearly and effectively with end users, colleagues, and management to resolve issues quickly and accurately and ensure member satisfaction.
Help potential members determine whether they are within Conexon’s service area.
Assist new members with account creation and plan selection.
Answer general account questions about billing, pricing, and services.
Assist with projects and other duties that improve the department and support career development.