Member Services Representative

DJD Fitness • Bethlehem, PA

1d

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, responds to questions and concerns, supports account updates and new-member sign-ups, and helps maintain the club's neatness and cleanliness. Employees at a franchise location are employed by the franchisee, not PFHQ; each franchisee is responsible for compliance with applicable employment laws.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills and ability to empathize and problem solve.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• High school diploma or GED equivalent required.
• Must be at least 18 years of age.

Nice To Haves

• Customer service background.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front-desk activities, including answering phones in a friendly manner and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns promptly and professionally, escalating them to the Assistant Manager or Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED