Future Member Services Representative

Planet Fitness•National City, CA

About The Position

The Member Services Representative (MSR) is responsible for creating and maintaining the welcoming atmosphere that makes Planet Fitness unique. The role offers opportunities to develop customer service, leadership, organization, and sales skills while helping improve members’ lives. One World Fitness emphasizes promoting from within, and many managers began in this position. The MSR welcomes members, prospective members, and guests; supports front-desk operations and membership accounts; promotes memberships and tanning lotions; and helps maintain assigned areas. Representatives are expected to provide positive, professional service and contribute to a team-focused environment.

Requirements

Customer service background preferred.
Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Experience in sales.
Punctuality and reliability.
Exceptional customer service and ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills and ability to empathize and problem solve.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be 18 years of age or older.
CPR Certification AED/First Aid /CPR.

Nice To Haves

Customer service background.

Responsibilities

Greet members, prospective members, and guests and provide an exceptional customer experience.
Enforce the Judgement Free Zone and maintain a courteous, upbeat manner.
Take prospective members on tours.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system and sign up new members.
Help members download the PF Mobile App.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
Complete assigned cleaning areas.
Promote sales of tanning lotions and memberships.
Create connections with the community.